A helpdesk that knows you
One place to start, whatever is not working. A person answers and explains what we found.
Small business IT support
Small business IT support, without building an IT department.
BBComputing provides managed IT support and computer support for small businesses in Chicago and across the country. We handle the day-to-day help, maintenance, security, and planning behind the computers your team uses. A person answers when you call.
Computers kept current
Managed computers are monitored, updated, and replaced on a plan instead of in a crisis.
Protected and recoverable
Practical security and backups, so a mistake or attack does not become a lost week.
What small business IT support includes
Everything behind the computers your team uses.
Helpdesk support for your whole team
When a computer, printer, account, or shared file gets in the way, your team calls or emails us. A person answers, learns the context, and usually works on the problem remotely while your employee watches. You do not need to diagnose the issue first.
Windows PC and Mac support
We support Windows computers, Apple Mac computers, and offices that use both. We keep the computers we manage updated and configured consistently so fewer problems come up.
Monitoring and maintenance
We watch the health of the computers we manage, install operating-system and security updates, and look for warning signs like failing drives or full disks before they turn into lost work.
Cybersecurity for small businesses
Layers of protection against malicious software, fake emails designed to steal passwords or money, and suspicious sign-ins. We use stronger sign-in protection (multi-factor authentication, a second step beyond the password) and sensible control over who can reach what.
Backup and disaster recovery
Backups of important business information, including cloud email and shared files, with a plan for getting it back after a mistake, a failed computer, or an attack.
Microsoft 365 and Google Workspace
Setup and support for the email, calendars, documents, and shared-file services most small businesses use. We handle accounts, licensing questions, shared mailboxes, file permissions, and moves from one service to another.
Business phones (VoIP)
Help with business phone systems that work over the internet, so calls ring on desk phones, computers, and mobile phones for teams in one office or many locations.
Networks and Wi-Fi
Help with office internet, Wi-Fi, and network equipment so connections are reliable and separated sensibly between staff and guests.
Computer purchasing and setup
Advice on which computers to buy, with the business need considered first, plus setup so new machines are ready to work on day one.
Onboarding and offboarding
We prepare accounts, email, file access, and computers when someone joins. We remove access promptly when someone leaves.
Security awareness for your staff
Plain-language guidance so your team can recognize scam emails, texts, and calls, and knows what to do when something looks wrong.
Vendor coordination and planning
We work with your internet provider, software companies, and other technology vendors on your behalf. We also meet with you regularly about what is working and what needs attention next.
Who we support
Small service businesses whose work happens on a computer.
Our clients are usually teams of about 3 to 40 people, and many have no office at all. If your business depends on email, shared files, and a handful of important applications, we can help.
- IT support for law firms
- IT support for accountants & bookkeepers
- IT support for medical & dental offices
- IT support for chiropractic offices
- IT support for manufacturing
- IT support for remote & hybrid teams
- IT support for financial advisors & wealth managers
- IT support for insurance agencies
- IT support for architecture & engineering firms
- IT support for real estate & title companies
- IT support for nonprofits
- IT support for marketing & design agencies
- IT support for staffing firms
- IT support for property management companies
Why small businesses choose managed IT
Fewer surprises. One number to call.
Without managed support, small businesses often rely on a friend, an employee who "knows computers," or a repair shop called after something breaks. That arrangement often fails at the worst time.
With ongoing support, someone already knows your setup, keeps it maintained, and plans ahead with you. Problems get smaller, and your team spends less time fighting technology.
Helpful reading
Questions
Small business IT support questions
What is included in small business IT support?
Day-to-day helpdesk support for your team, monitoring and updates for the computers we manage, security protection, backups and recovery, email and shared-file support, help with business phones and networks, computer purchasing, and ongoing planning.
What is managed IT, and how is it different from calling for help when something breaks?
Managed IT is an ongoing relationship. We maintain and watch your systems, support your people every day, and plan with you. You can ask for help before a problem becomes an emergency.
Do you support both Windows PCs and Macs?
Yes. We support Windows computers, Apple computers, and offices that use a mix of both.
Do you support remote teams and businesses without an office?
Yes. Many of our clients are fully remote. We support team members wherever they work across the United States.
Will we be charged every time we call?
No. Managed support is a monthly relationship. We do not bill by the minute for answering your call, so your team can ask for help early.
How many employees do your clients have?
Most are small service businesses with roughly 3 to 40 people whose work happens on a computer.
How do we get started?
Call or email us. We will talk through how your team works today, what keeps getting in the way, and what ongoing support would look like.
Can you help us meet our cyber insurance requirements?
Yes. Most cyber insurance policies require specific protections, including stronger sign-ins, protected computers, and working backups. We put them in place, maintain them, and document the work so you can show what was active if you file a claim.
An ongoing relationship
Support is planned around your business, not a stopwatch.
Managed support is charged as an ongoing monthly relationship. We will explain what applies to your team before you make a decision.
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